• Customer Operations and Services Coordinator

    Job Locations US-CA-Los Angeles
    Job ID 2019-1118
    # of Openings
  • Overview


    We're Califia Farms (Califia, pronounced like California), the plant-powered food and beverage company of the future. Our mission is to innovate delicious plant-powered foods for mindful nourishment. We're led by beverage visionary Greg Steltenpohl, crafting, concocting and cold-brewing beautifully bottled goodness from the San Joaquin Valley. Our name comes from the Spanish legend of warrior Queen Califia, the goddess of bounty and abundance who ruled over the mythical island of California. We make our daily decisions using these five core values: Do, Learn Improve; Act Like an Owner; Challenge the Status Quo; The Bottle is Half Full; and Using our Sixth Sense (being conscious of our impact on others and the planet).

    In a snapshot:

    • Founded in 2010
    • 250+ full time staff and contracted employee
    • Headquarters in Downtown L.A. Arts District and Manufacturing in Bakersfield, CA
    • We believe in Shared Leadership where team members are heard and leadership is broadly distributed
    • We are committed to our people and to our communities' sustainability


    We are looking for a Customer Operations and Services Coordinator to manage the entire order processing cycle and support our customer service and business development goals. The COS Coordinator will act as a liaison between our customers & sales persons and all internal Califia departments affecting the order processing and customer service cycle.


    Order Management
    o Own and Manage the order processing cycle
        Order retrieval/receipt and acknowledgement
        Verify accurate pricing and promotional allowances
        Process order in ERP (Ross) accurately and in a timely manner
        Resolve order discrepancies via coordination with Customer, Sales Person, Production, Warehouse and Logistics

    o Act as a Vendor Agent via Customer portals to:

          Authorize new items
          Acknowledge, revise and confirm customer orders
          Verify freight and shipping status
          Verify Invoices submission and any other customer requirements as needed

    o Research and reconcile open orders, shipping discrepancies and deduction authorization with Accounts Receivable to ensure proper invoicing of the order

    o Handle service complaints, including shortages, errors in shipping, lost shipments, delivery issues and any other service complaints submitted by customers


    Sales Support
    o Assist Sales Person with customer set-up and maintenance
    o Set up new accounts/customers in ERP (Ross)
    o Provide technical and administrative product information (order guidelines)
    o Liaise with Production Planning, Demand Planning and Warehouse to monitor inventory vs. sales

    Technical Support Functions
    o Own and manage EDI set-up and updates as needed by customer
    o Own and manage price list (code) creation and set up by customer in ERP (Ross)
    o Able to generate individual price lists by customer
    o Have a general understanding of ERP (Ross) System in relation to order processing functions and how they affect order management, production, production planning, demand planning, shipping and invoicing
    o Own and manage all Customer Operations & Services processes, forms, tracking logs, schedules and any other technical support functions as needed


    Reporting Support Functions
    o Manage Customer Operations & Services dashboard and have a general understanding of Customer Operations & Services metrics
    o General understanding of Califia Weekly Sales Report
    o Support any other reporting functions as needed


    o 4-year degree or equivalent work experience

    o Demonstrate ability to lead and manage workload with minimal supervision

    o Excellent analytical, problem solving and organizational skills

    o Ability to work independently and handle multiple projects at once

    o Exceptional communication skills

    o Customer service experience a plus


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